Privacy Policy

Last updated: 6 October 2026

1. Who we are

NN Media Group ("we", "us") is a sole proprietorship in Indonesia that sells its own fashion brands (ZARVIO, ZeloKids, Kicau Mania and Lumio Kids) on TikTok Shop. We build and use an internal system to operate our own shops. This policy explains what data that system processes and why. Contact: admin@nnmediagroup.id.

This website itself does not use cookies, analytics or tracking, and does not load third-party scripts or fonts.

2. Scope

Our system connects only to TikTok Shop accounts and TikTok advertising accounts that we own and operate. We do not provide services to other sellers or advertisers and we do not access other businesses' data.

3. Data we process

From TikTok Shop (our own shops):

• Order data: order IDs, items, quantities, prices, fees, order and shipping status, tracking numbers, returns and cancellations, settlement and finance records.
• Buyer identifiers provided by TikTok Shop, such as buyer nickname and buyer user ID, and any note the buyer adds to an order.
• Shipping details for orders we fulfil (recipient name, phone number and delivery address), used only to pack and ship the order and to handle delivery problems. Phone numbers and addresses are stored encrypted (AES-256-GCM).
• Messages exchanged between buyers and our shop through TikTok Shop customer service chat.
• Our own product, inventory, promotion, affiliate/creator collaboration and shop performance data.

From TikTok Ads (our own advertising accounts):

• Campaign, ad group and ad settings and aggregated performance reports (for example spend, impressions, clicks and conversions) for our own ads. We do not receive or store personal data of people who saw our ads.

We do not request or store buyers' payment card details, passwords or government ID numbers.

4. Why we use it

• To run our shops: process and ship orders, print labels, handle returns, cancellations and after-sales issues, and reply to buyer messages.
• Internal reporting: sales, profit, product and advertising performance of our own business.
• Accounting, tax and dispute-resolution records.

We do not use buyer data for advertising targeting, profiling, or any purpose unrelated to the order or conversation it came from.

5. Sharing

We do not sell, rent or share data with third parties for their own purposes. Data is only handled by:

• TikTok itself (TikTok Shop and TikTok Ads), as the platform the data comes from and is returned to.
• Logistics partners assigned through TikTok Shop, for delivering orders.
• Infrastructure we use to run our own system: a cloud server provider (DigitalOcean) for hosting and encrypted backups, and an internal team messaging tool (Telegram) for order and chat notifications to our own staff.
• Authorities, where required by Indonesian law.

6. Storage and security

• Data is stored in a database on our own server, accessible only over HTTPS through our internal system.
• Access is limited to our own team members with individual accounts and role-based permissions; two-factor authentication is available for accounts.
• Shipping phone numbers and addresses and API credentials are encrypted at rest. Off-site backups are encrypted before upload.

7. Retention

• Buyer chat message content: deleted automatically after 180 days.
• Order, finance and advertising records: kept as long as needed for our accounting, tax and dispute obligations, then deleted.
• Database backups: kept up to 30 days, then deleted.

8. Your choices and data deletion

If you bought from one of our shops or chatted with us and want to know what data we hold about you, or want it corrected or deleted, email admin@nnmediagroup.id with your order number or TikTok nickname. We respond within 14 days. We may keep the minimum order record required by law (for example for tax purposes); everything else is deleted.

9. Changes

We may update this policy. The date at the top shows the latest version.